Eleri Harding-Reyland is a Consultant at SSR for the Supply of Temporary Workers
“I’ve been with the business for almost three years and first worked on permanent recruitment as a coordinator before being promoted into my current role. It is my responsibility to ensure high quality delivery of all temporary agency workers into one of our major clients. I manage the client and supplier relationships and pick up all HR queries, usually anything other than day-to-day activities, which enables our team to focus on quick and efficient service delivery to our end client. It’s been a great opportunity to learn about another side to our business, develop new skills and further my own professional development.
I didn’t set out to work in recruitment directly, I almost ‘fell into’ my first role through a contact made in my previous job. It was a very different world to me when I first started and I enjoyed learning about the different aspects of our client’s organisation; their different business areas, the end clients we support, technological capabilities and the specialist services they provide.
The part I love most about my current role is how varied it can be. I support temp recruitment right across the business so I get to experience different business areas from occupational health, to police assessors, through to finance. I enjoy being busy so high volume temp recruitment suits me in that regard, there is always a new recruitment project coming through, an unusual role or a new end client to learn about.
There’s also no typical day! If there is no client or supplier site visit, my role is very reactional. I need to be able to pick up any client query and resolve it as soon as possible. Temp recruitment moves very quickly so generally these must be resolved within the same day where possible. I am always looking for ways to improve our service whether that’s improvements to processes or building relationships. I am very lucky that there is the flexibility to do this within the scope of my role and I enjoy working with the support teams offshore to make these improvements happen. The unusual thing about my role is that the majority of the colleagues that I work directly with are based offshore and I’ve enjoyed getting to know the teams there and learning about some of the cultural differences.
For me the best thing about working for SSR and in my current role is the support I get from my manager and the encouragement and freedom I have to really own my role. There’s a lot of support available to progress and it’s great to work for a company that’s interested in progressing and developing their employees. We have a really strong support network at SSR.”